Industry · Software · Tech Policy · Events
Big Tech strategy, semiconductor supply chains and the money behind the technology industry, reported by The Silicon Ledger.
As SpaceX reduces its Falcon 9 cadence and Starship's timeline remains uncertain, satellite companies are turning to smaller, specialized launch providers to meet their unique orbital requirements.
Cisco is pushing the contact center industry to evolve from handling isolated transactions to orchestrating entire customer relationships through what it calls context centers, backed by new tools for observability and security at scale.
Five9's new CEO argues that the contact center industry has been chasing the wrong metric: rather than maximizing automation, the company is building systems where humans and AI agents collaborate on different types of customer interactions.
Oracle announced a 2-gigawatt renewable energy investment for New Mexico alongside its Project Jupiter data center for OpenAI, but the facility will still rely on natural gas-powered fuel cells, leaving environmental concerns unresolved.
As artificial intelligence moves beyond pilot programs in customer service, contact centers are discovering that traditional performance measures no longer reflect whether AI investments actually work. Knowledge management and outcome-based metrics are emerging as the real determinants of success.
Shenzhen Suqiao Intelligent Technology has listed a custom GeForce RTX 5090 with triple the standard memory on Alibaba, undercutting U.S. pricing by more than a third.
The IO500 Committee has relocated Chinese storage systems from its top-tier Production list to Research, citing insufficient documentation and limited availability. Intel's Aurora reclaims the Production crown.
Zoom and implementation partners are moving past the containment metric that dominated contact center strategy, focusing instead on whether AI agents actually resolve customer issues end-to-end.
