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Big Tech strategy, semiconductor supply chains and the money behind the technology industry, reported by The Silicon Ledger.
Industry experts gathered at The AI ROI in Contact Center Summit to discuss how artificial intelligence is transforming customer service from a focus on call speed to one emphasizing genuine problem resolution and human-AI collaboration.
Infor is building AI agents tailored to particular sectors to reduce unreliable outputs and add business context to automated workflows. The company grounds its agents in industry processes rather than generic models to improve determinism and cut down on hallucinations.
David Robinson, who recently departed OpenAI, describes how the company now deploys new capabilities and associated risks every week through reasoning updates, tool integrations, and coding agents—a pace that outstrips safety testing.
The company released Claude Haiku 5.5 on Wednesday with dramatic price reductions and new effort controls, positioning its most affordable model for high-speed agent work and computer-use applications.
Construction equipment makers are turning to physical AI to address labor shortages and productivity challenges, but the technology demands fundamentally different data center capabilities than traditional AI training.
Dell Technologies has unveiled new components for its AI Data Platform aimed at supporting agentic systems that can reason and act autonomously. The additions include semantic layer capabilities, knowledge graphs and agents designed to streamline how enterprises prepare and serve data to AI models.
MasterClass is building AI teaching agents that adapt to individual student needs, aiming to make one-on-one instruction more affordable and accessible. The effort is driving CoreWeave's production AI infrastructure as companies move beyond experimental deployments.
The enterprise software giant is buying the Belgian AI startup to ground its HR agents in real workplace context, aiming to reduce token consumption and operational costs.
