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Platform strategy, earnings and the concentration of power at the largest technology companies, covered by The Silicon Ledger.
As artificial intelligence moves beyond pilot programs in customer service, contact centers are discovering that traditional performance measures no longer reflect whether AI investments actually work. Knowledge management and outcome-based metrics are emerging as the real determinants of success.
Zoom and implementation partners are moving past the containment metric that dominated contact center strategy, focusing instead on whether AI agents actually resolve customer issues end-to-end.
The video game retailer is bringing back select stores it had recently closed, marking an unexpected shift after months of aggressive cost-cutting measures.
Nvidia and Palantir demonstrated that a compact 30-billion-parameter model trained on real operational decisions can outperform a vastly larger competitor at optimizing parts distribution.
As companies build AI infrastructure at scale, security vulnerabilities are multiplying faster than traditional defenses can handle. Dell and Intel say the answer is embedding protection into hardware and identity systems from the start.
The French AI startup raised €3 billion in Series D funding to build beyond just open-weight models, investing heavily in compute and infrastructure as a strategy to counter concentration in the AI industry.
Analysis of nearly 47,000 engineering job postings from Fortune 500 companies reveals AI is spawning highly specialized hybrid roles that blend skills from multiple disciplines, contradicting claims that AI will push engineers toward generalism.
A specialized 30-billion-parameter Nemotron model trained on Nvidia's supply chain operations is achieving higher accuracy than a model 18 times larger, demonstrating the potential of domain-specific AI customization.
