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Platform strategy, earnings and the concentration of power at the largest technology companies, covered by The Silicon Ledger.
Automattic's board removed CEO Matt Mullenweg on Thursday and restored him by Saturday, but the company has disclosed nothing about what triggered the reversal or what happens next.
To expand gaming options on its upcoming Steam Frame headset, Valve is deploying FEX and Lepton alongside Proton, enabling x86 emulation on Arm chips and Android app execution on SteamOS.
As enterprises move beyond pilot projects, private infrastructure is emerging as a purpose-built platform for AI workloads at scale. Dell Technologies is positioning disaggregated, automated private cloud as the answer to cost and complexity challenges.
A finance chief who moved from a major national bank to a regional lender is importing lessons about AI governance and project oversight, emphasizing careful evaluation before scaling new tools.
As financial organizations rush to deploy artificial intelligence in reporting workflows, a widening gap has emerged between executive appetite for automation and the operational infrastructure needed to govern it safely.
At its Fal.Con conference, CrowdStrike unveiled SafeMind, a family of AI security models built with Nvidia, as attackers using AI agents have compressed intrusion timelines to seconds. The company is positioning automation and ecosystem partnerships as the path to defending at machine speed.
Industry analysts say the next wave of contact center AI will be judged by whether customers' issues actually get solved and by the quality of those resolutions, not by how many interactions machines handle.
Artificial intelligence has become ubiquitous in contact centers, but most deployments remain fragmented. The real challenge—connecting data, systems and workflows to resolve customer issues end-to-end—is what separates winners from the rest.
